Terms of Service

1. The Service: tool only

Follwise provides browser-based software tools (a web application and a Chrome extension) that enable you to export lists from Instagram profiles using your own authenticated browser session.

The Service is a tool only. We do not perform, direct, or control any export on your behalf. All extraction is initiated and executed by you, in your browser, using your Instagram login session. We have no access to the data you export and are not a party to any interaction between your browser and Instagram's servers.

2. No affiliation with Instagram or Meta

Follwise is an independent software tool. It is not affiliated with, endorsed by, licensed by, or sponsored by Instagram, Meta Platforms, Inc., or any of their affiliates, subsidiaries, or partners.

Instagram and Meta are not parties to these Terms. These Terms do not, and cannot, create any obligations for Instagram or Meta, or grant any rights against them.

Instagram's name, trademarks, and logos are the property of Meta Platforms, Inc. Any reference to Instagram in the Service is purely descriptive of the third-party platform the tool interacts with at your direction.

3. Your exclusive responsibility for use

YOU ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR EVERY ASPECT OF YOUR USE OF THE SERVICE, including any decisions about which accounts or data to export, how you store it, and how you use it.

You represent and warrant that: (a) you are legally permitted to access the profiles and data you choose to export; (b) your use of the Service, and any downstream use of exported data, complies fully with Instagram's Terms of Use, Community Guidelines, Robots.txt, and any other applicable Instagram policy; (c) your use complies with all applicable laws, including but not limited to data protection laws (GDPR, CCPA, and equivalents), privacy laws, anti-spam laws, and intellectual property laws; (d) you will not use exported data to harass, stalk, spam, discriminate against, or otherwise harm any individual.

You acknowledge that Instagram's Terms of Use govern your relationship with Instagram independently of these Terms, and that you are responsible for understanding and complying with them. We make no representation that any use of the Service is permitted by Instagram's policies.

We do not review, approve, or supervise your exports. We bear no responsibility for any content you export or any actions you take based on exported data.

4. How extraction works: technical acknowledgment

By using the Service, you acknowledge and agree that: (a) exports are initiated exclusively by your action; (b) extraction is performed by code running in your local browser, authenticated as you, and making requests to Instagram's servers as if you were browsing manually; (c) we do not send requests to Instagram's servers on your behalf; (d) we do not control, monitor, or have visibility into the requests your browser makes to Instagram; (e) we cannot guarantee that any particular export will succeed, be complete, or be lawful under applicable terms or law.

You accept all technical and legal risk associated with making automated or semi-automated requests to Instagram's infrastructure from your account and browser.

5. Prohibited uses

You must not use the Service to: (a) export data for the purpose of harassment, unsolicited commercial contact, stalking, or any form of abuse; (b) build or populate databases of personal information for commercial resale without proper legal basis; (c) circumvent Instagram's access controls or rate limiting in a manner that damages Instagram's systems; (d) violate any applicable law or regulation; (e) reverse engineer, decompile, or derive source code from the Service except as expressly permitted by law; (f) use the Service to develop a competing product by copying its functionality.

We may terminate or suspend your access immediately, without notice or refund, if we reasonably believe you have violated any of these prohibitions.

6. Accounts and subscriptions

Free and paid plans have usage limits shown in the app. Paid subscriptions are billed through Stripe according to the plan you select. Once Pro access is activated, fees for the current billing period are non-refundable, except where a refund is required by mandatory applicable law or your statutory consumer rights.

If you are a consumer, you may have a statutory right to withdraw from a distance contract within 14 days without giving reasons. For digital services delivered immediately, that right does not apply if you expressly request immediate performance before the withdrawal period ends and acknowledge that you thereby lose your right of withdrawal once access is granted. By completing checkout, you make that request and acknowledgement.

You may cancel your subscription at any time in the dashboard (Manage billing) via the Stripe customer portal, which also lets you update your payment method. Cancellation stops future charges and does not refund the current billing period unless required by law. To exercise statutory consumer rights not available in the portal, contact support@follwise.com.

We may change pricing or features. Where required by law we will provide reasonable advance notice.

7. Intellectual property

We own the Service, branding, and original software (excluding third-party components). You receive a limited, non-exclusive, non-transferable, revocable licence to use the Service solely for its intended purpose in accordance with these Terms.

8. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE EXPRESSLY DISCLAIM ANY WARRANTY THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) ANY EXPORT WILL BE COMPLETE, ACCURATE, OR UP-TO-DATE; (C) YOUR USE OF THE SERVICE IS PERMITTED BY INSTAGRAM'S TERMS OR ANY APPLICABLE LAW; (D) THE SERVICE WILL MEET YOUR REQUIREMENTS. YOU ASSUME THE ENTIRE RISK AS TO THE QUALITY, LEGALITY, AND PERFORMANCE OF THE SERVICE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FOLLWISE, ITS OPERATORS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY: (A) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (B) LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR ANTICIPATED SAVINGS; (C) DAMAGES ARISING FROM YOUR RELATIONSHIP WITH INSTAGRAM OR META, INCLUDING ANY ACCOUNT SUSPENSION, BAN, OR LEGAL ACTION BY INSTAGRAM OR META; (D) DAMAGES ARISING FROM YOUR USE OF EXPORTED DATA OR ACTIONS TAKEN BASED ON EXPORTED DATA; IN EACH CASE WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID US IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) USD $25.

SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

10. Indemnification

You shall defend, indemnify, and hold harmless the operator of Follwise and its affiliates, officers, employees, agents, and licensors from and against any and all claims, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your access to or use of the Service; (b) any data you export using the Service; (c) your violation of these Terms; (d) your violation of any third-party right, including but not limited to Instagram's Terms of Use or any intellectual property, privacy, or data protection right; (e) any claim brought by Instagram, Meta Platforms, Inc., or any of their affiliates arising from your use of the Service; (f) any claim brought by any person whose data you exported.

We reserve the right, at our own expense, to assume exclusive control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with us fully.

11. Third-party platforms

The Service facilitates interaction with Instagram, a third-party platform owned by Meta Platforms, Inc. Instagram's availability, policies, and terms are entirely outside our control. We may modify or discontinue the Service at any time if Instagram's systems change. We make no guarantee of continued compatibility.

You use Instagram through your own account and are solely responsible for complying with Instagram's terms. We are not responsible for any action Instagram or Meta takes against your account as a result of your use of the Service.

12. Privacy

Our Privacy Policy explains how we handle personal data. It is incorporated into these Terms by reference.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

14. Changes and termination

We may modify the Service or these Terms at any time. We will post the revised Terms with an updated date. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

We may terminate or suspend the Service or your access at any time, with or without cause, with or without notice, without liability to you.

15. Governing law and disputes

These Terms are governed by the laws applicable to the operator of the Service, without regard to conflict-of-law rules, except where mandatory consumer protection laws in your jurisdiction require otherwise.

TO THE EXTENT PERMITTED BY LAW, ANY DISPUTE ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL BE BROUGHT SOLELY ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO BRING CLAIMS AS A CLASS ACTION OR COLLECTIVE PROCEEDING.

Before initiating any formal proceedings, you agree to contact us at support@follwise.com to attempt informal resolution in good faith.